Question 1

What is SafePackage?

Accepted Answer

SafePackage is a CBP-certified duty collection service for postal shipments entering the United States. We calculate, collect, and remit customs duties on behalf of postal operators.

Question 2

How much will duties cost?

Accepted Answer

Duty amounts depend on the item's declared value, country of origin, and HTS classification code. Use our Duty Calculator for an instant estimate before submitting.

Question 3

Do I need an account?

Accepted Answer

No. You can pay as a guest without creating an account. If you sign in, you can track your payments, update tracking numbers, and request refunds from one place.

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards through Stripe, as well as PayPal. All payments are processed over encrypted connections.

Question 5

What is a Declaration ID?

Accepted Answer

A Declaration ID is a unique identifier proving that customs duties for your shipment have been prepaid. You will receive one after completing payment — attach it to your package.

Question 6

Are gifts exempt from duties?

Accepted Answer

Unsolicited gifts valued at $100 or less may qualify for duty-free entry under U.S. customs regulations. Select the "Gift" classification during package submission.

Question 7

Can I get a refund?

Accepted Answer

Yes. If your package was not shipped or duties were overpaid, you can submit a refund request. Our team will review and process eligible refunds.

Question 8

What items are exempt from duties?

Accepted Answer

Letters, personal documents, and items with no commercial value are generally exempt from customs duties. Commercial goods and items above the de minimis threshold require duty payment.

Pay U.S. Customs Duties with Japan Post

Submit a Package

How It Works

Enter Package Details

Pay Duties Securely

Get Your Declaration ID

Duty Calculator

Frequently Asked Questions